Express
delivery of your
parcels

Have you parcel picked up in 10 minutes 
and delivered 
in an hour

Point your camera at the QR code
to open the Yandex Go app
We're just
around
the corner
We'll find a courier for your 
order 
in just a few minutes

Deliver 
almost 
anything

A bike courier can pick up small parcels, and we'll assign 
the right truck for big and heavy deliveries

Bike courier
up to 10 kg
Passenger 
car
up to 20 kg
Truck
up to 700 kg

All in one app

Place 
orders

You can manage all your orders in the Yandex Go app. Calling a 
courier is as easy 
as requesting a ride

Track 
deliveries

Track the courier's movement in real time, 
and we'll also send 
the recipient a link 
to the map

Support

Answers to all of your questions about the 
service are just a tap away

Notifications
at each stage
The app will notify you
when the order status changes
Delivery
door to door
The courier will find the right apartment or office 
and hand your parcel directly to the recipient
Try it 
today
Download the Yandex Go app 
and see how it works
Point your camera at the QR code
to download

If you 
still have questions

What do I need to place my 
first order?

To order your first delivery, open the Yandex Go app and select "Delivery". Then enter the recipient's address, select the service 
plan, and fill out any details.

How much does delivery cost?

All users have dynamic pricing enabled by default. This means that the cost of each order is calculated individually. The price
depends on the weight of the parcel, distance, and traffic.

How do I pay for deliveries?

You can pay in cash to the courier or with a linked card in the Yandex Go app.

How do I cancel an order?

Tap "Cancel order" on the order screen in the app. If the courier hasn't arrived yet, you don't need to pay anything. If the courier 
is already at your place, we'll charge a cancellation fee.

What if something happens to the order on the way?

If this happens, please contact the Delivery support team in the app, and we'll help you resolve the issue.