nearby
in just a couple minutes
Like a taxi, but for deliveries
Delivery by car for smaller items, or cargo van for anything big and heavy
Everything
in one app
Place
orders
Manage orders right in the Yandex Go app. Ordering a courier
is as easy as requesting
a ride
Track
orders
Both you and the recipient can track the courier's location
in real time on the map
Support
Answers to all your questions are just one button away
at every stage
door-to-door
it all works
to download
FAQ
first order?
To order your first delivery, go to the Yandex Go app, select Delivery, enter the recipient's address and select the service class,
and specify all the details.
By default, all users have a dynamic rate enabled, where the price is calculated for each order individually. The price depends on
the weight of the item, distance and traffic.
You can pay by card in the Yandex Go app, or in cash to the courier.
Tap the Cancel Order button on the order screen in the app. Cancellation fee depends on the payment method and cancellation
time.
Cash payment
If the courier hasn't arrived yet for pickup, cancellation is free. But if they have, there's a cancellation fee.
Card payment
If the courier just started going your way for pickup, you don't pay for anything. If more than 5 minutes have passed since the
order was accepted, you'll be charged a cancellation fee.
If there's an issue, please contact our Delivery Support team in the app so we can help.